business, customers, Inbound Marketing, Marketing, Social Media

Your Business Needs The Digital Touch

Are you thinking this is a SciFi post about virtual realities? No Sir, this is about your business success.

The “digital touch” I am referring to is CONTENT. And “content” is not some technical, marketing lingo. It is your new reality as a business. It is something that has to be accepted, learned, and given priority to help your business grow. Here is a definition that I like:

Content: Something that is to be expressed through some medium, such as speech, writing, or any of the various arts.

In other words, “content” is merely INFORMATION. And Information is what people need to buy products and services. And where do they get their information?

Oh yeah, through digital media! Ahh, now you know where the digital touch comes from.

Start with this question: Why is posting information about your products and services – via digital channels- so important to the growth of your business?

It is important because “information” (content) is essential to a buyers journey. It influences their decisions on what and where to buy. Just look at this awesome graphic below:

So, as a business owner do you want to influence the outcome of the purchasing decisions made by your customers? Sure you do!

Well, regular content is your best way to do that.

A study by Google shows that 10 pieces of content (information) are consumed before a purchasing decision is made.

Every post, every article, every blog has the power to direct attention to your business. It is the digital touch–tap-tap-tap and your future buyers are looking you up while waiting to get their teeth cleaned. Cool article on Twitter? Tap-tap and it’s bookmarked in the Pocket App for later. I do not think anyone can dispute the reality of our Digital World but is your business “digitally touching” potential buyers as he or she are browsing the world wide web?

HERE ARE THE PROBLEMS OF AVOIDING “CONTENT”:

  1. Customers do not have to go directly to you anymore to find the information they are looking for. That is why your phone doesn’t ring! If a customer saw something at a friends house, they turn to the Internet to find the answers to their questions. They go to your website first to see what you have, who you are, and if you have written any articles that address their questions. They look up at the top and click your social media links going to their site of preference–some Facebook, some Instagram, some Twitter. They ask themselves: What do they post? Are there pictures? Events? Anything useful? And then, they go back to Google and find more.
  2. Technology is embedded in all Generations. Sorry, it’s not just the young’uns anymore who live and die by their iPhones. Grandma has figured out that she does not have to get in her car to drive across town in the rain or snow to shop for something to give her daughters on Valentines Day. So if you are on her “Favorite Facebook Pages” and you have not started posting your Valentines quotes and ideas then some smart, savvy business is going to entice her to click on their paid AD along the right side…and off she goes gathering her ten pieces of content for when she is ready to buy, from them.
  3. The most painful of all is that you NEED NEW CUSTOMERS. The collectors, the rewards members, the people who have bought every model and color…they eventually move on and you need someone “new” who has never heard of you or your awesome “thing-a-ma-jig.” These folks have to find you, then read your ten pieces to learn more about how a “thing-a-ma-jig” works, and then they have to trust that you are real and not some Russian hacker trying to get their credit card number. The digital generation is everyone now. Just like when automobiles eventually replaced all the horse-drawn carriages–we all use digital media for information.

It’s Time To Start Saying “Content.”

These are not confusing times ruled by millennials with selfie sticks. It is 2017, and we are all part of the social media marketing universe—all of us. So go ahead, say it:

That is the first step in reaching across the digital aisle to potential customers. And although you will need a strategy for posting and content the hardest part is accepting reality. Your charming personality, your creative store windows, the coupon in Valpak, well, they just are not enough to keep your business a float. You must first accept “content” as your key to success in the digital world we live in.

#Content #BuyersJourney #BusinessSuccess #Customers #SocialMedia

Maria Bereket is a Digital Media Marketing Consultant and Coach, LinkedIn Strategist, and Social Media Trainer. Her work focuses on bridging the gap of the digital divide by teaching people how to use social media to grow their business through social media thought leadership. She is an innovator and creative task master, so don’t contact her if you are not looking for growth and change. Teaching people to embrace technology and learn how to communicate in a digital world is her super-power. Connect @mbear88 or email her at Maria@DesignBearMarketing.com

customers, Marketing, Personal Brand, Social Media

Profile Mistakes: aka Why People Don’t Follow You!

Pop-Art-pictures-Evil-photo

You want to be a “thought leader”?

Have people “follow” you?

Take this with a grain of salt, but I am really tired of looking through profiles that are ridiculous.  Profiles are your life now.  Read anyone of thousands great articles on how to optimize your professional profile, and please, please do not make these mistakes:

PICTURE:  Let’s start with the obvious. And this is a dual whammy for sure.  Using clipart images, or your logo, or a flower for your photo, well, are you that horrid looking that we wouldn’t want to know who the hell you are?  We are searching for information, not a life partner. Get a picture.

DESCRIPTION:   Your quirky, hip tagline is so “hip” that no one understands what you are saying.  Nike already has the best one, so write out something and then ask a Layman before posting.

CELEBRITY:  Ok, so you are a published author, or something else super cool, and you think we all know you…yeah, all 400 billion of us know your book! Duh, come down to earth and write just a few more words about yourself other than the title of a book we never read.

TITLE: Let me be clear here—it is not what you do that interests me super-cool dude and dudette—it why and how you do it that matters to readers.  (oh, look, another author…)

SELLING:  In profiles, whether it’s your twitter handle or a “title” promoting your book or website….a little foreplay would be nice.

ADJECTIVES:  “Award Winning”, “World Renowned”, “Expert”….How about “Totally Egotistical”?  Yeah, that works for me, next!

TMI:  Which means, Too Much Information.  2 Categories here: 1. Waaay Too Personal Stuff.  No, we don’t want to know your “ew” stuff. Or 2. Every single title you have crammed in that small space? Pick one.  If you can’t, we won’t either.

AWARD WINNER:  Thank you, for thanking us, for encouraging you, to do anything in your profile.  “You really like me!”  No. No, we don’t.

CROSS DRESSER:  And I don’t mean clothing here people.  I am talking about the folks who start out being all professional listing their titles and jobs, blogs, and books and then say, “…and eat English muffins.”  First off, TMI, and second, pick your lane.

“HAS BEEN”:  New trend—squeeze in the “now I do this…” then throw in “has been that.”  Resume in 120 characters is really tough.  We are impressed with your ability to squeeze and minimize. Who the heck are you today?  That is what we are looking for! (FYI: includes “former”)

NAME ONLY:  Got it.  You are so famous and recognizable that we must know who you are, who wouldn’t?  400 billion of us are just waiting to follow YOU.  And I know, it could be the total opposite– you are anxious or shy.  Well, one says buffoon and the other is just sad.  Get off the internet.

LACK OF CONFIDENCE:  You are the ones—who explain your title, why you chose that avatar over a photo….Seriously? Get a profile photo and write a description for heaven’s sake.  We will like you, someone will like you.  Trust me, have I told you yet there are 400 billion of us out here?

TITLE ENVY: When you make it so complicated with acronyms and “@” signs, even throw in a cute quotation tagline, well, you got it bad sister.  Title Envy.  Size doesn’t matter.  Passion does.

OFF TOPIC:  This might just be a case of website confusion.  “I love my dogs, am funny, eat sushi…” Do you think you are on ChristianMingle.com? We don’t want to date you.  We want to read content, relevant content and your love of dogs has nothing to do with motivational writing.

THE VISIONARY:  I am not saying that a vision for a better future is not appropriate for your profile description, but when you use “head-in-the-clouds speak” without telling us what you do, how do we really know you are “the one?”

KISS:  To the extreme of Keep It Simple Stupid.  “Hi, I make nice things and I blog.”  Ok.  Cool.  Right on.  When you come down off your cloud, would you mind writing a description of those things you make?  I didn’t get the memo.

Finally,

YOUR PROFILE PIC: 

  1. You and you alone.
  2. Your face please, not your left ear.
  3. Unless you drew it, not a comic character.
  4. Biting anything is just disgusting.
  5. Looking disinterested is not a way to endear the masses. Moody sociopaths maybe…
  6. Surprised? Hysterical? Exaggerated expressions work for drama students and escorts.  Be real for once.
  7. Casablanca revisited might be creative, but it doesn’t really work in a small, very small, low-resolution space. That black and white, distant glance with you sipping, no smoking, no…what is that you are doing?  Are you picking your nose?

 

So there you have it.  The Good, Bad and the Ugly.

Bottom line?  Be real. Be who you are and we will find you.  Maybe not all 400 billion of us, but enough to make your world happy.

Maria Bereket is a social media and branding strategist.  Find me here, on LinkedIn, or on Twitter @mbear88. Email me too: maria@designbearmarketing.com  I can help you change your profile!